The Water Puppet Philosophy
Water Puppet Tours was set up to offer authentic private tours of Vietnam and to offer its clients a choice of exciting options as to what to see and do whilst in their chosen destination. We aim to get to know our clients and their desires and to offer them a high quality product and an efficient, personal service. With our in-depth knowledge of the region we aim to deliver a genuinely interesting, high quality, best experience at a competitive price.
Our passion lies in the colourful and atmospheric country of Vietnam. This part of the world now offers some fantastic and unique travel opportunities. Whether you seek the very best accommodations in Vietnam, breathtaking scenery along the country or a chance to mix with the fascinating ethnic minority groups in Vietnam, we can take you there.
Why book with Water Puppet Tours
- We are passionate about our destinations and we have firsthand experience of each of the destinations that we offer.
- We pioneer fresh, exciting holiday ideas with unique products in each of our chosen destinations.
- We provide expert advice on our destinations, and keep up to date with developments in each of our products on a daily basis.
- We are committed to caring for our clients before, during and after travel and build relationships with our clients through friendly and personal service that we are able to offer as a small company.
- All our holidays are bespoke and we will do our utmost to accommodate your desires wherever possible.
What Do We Do?
We provide tailor-made custom travel services for individual tours, business travel, meetings, conferences and exhibitions (MICE). Further, our company serves a wide range of luxury travelers (ranging from 1 to 1000 people) from leisure travelers to prime ministers. We can set up the perfect tours catering to couples (including honeymooners), families, museum groups, foodies, golfers, spa and yoga enthusiasts, scuba divers and many other special interest travelers. Not only that, but travelers with dietary restrictions or mobility issues can be accommodated in most destinations.
We invest in product development, and will keep you up to date on the latest tours and trendiest products available in the region. Each tour is designed to capture the crème de la crème of culture and food in each region, allowing travelers to really get a feel for the places they visit. The beauty of our products is that they illustrate the knowledge, sophistication and flair for service that is the standard for our expatriate and local travel experts. We live in the countries that we serve, and love Southeast Asia, which is why we strive to ensure that travelers feel the same way.
Our Quality Assurance
Our slogan is “Sure to surprise you”. We commit to providing a truly memorable vacation and build an itinerary based upon your individual preferences, interests, tastes and expectations. In the same way that a tailor would invite you for a personal fitting to create a garment that hangs elegantly about you, we seek to learn as much as possible about your travel preferences in order to design an itinerary that is an ideal fit for you. This is how we have earned a global reputation for excellence, and why our clients are repeat customers who consistently recommend us to their colleagues, friends and family members.
We also have long-established relationships with our local luxury suppliers, ensuring not only competitive prices, but also quality service. To ensure the comfort of our travelers, we always use private transport when traveling by road. We have our own modern fleet of air-conditioned vehicles, ranging from a standard car to a 16-seat Mercedes Benz luxury van to a full size coach. Other modes of transport include private yachts, private jets, helicopters and luxury trains. We book accommodations appropriate to the type of tour selected and the client’s preferences. This can vary greatly, from boutique 3-star hotels bursting with character to luxury beach resorts. Whatever the selected standard of accommodation, we use the best at that level. We have visited our destinations, and have personally checked out the finest hotels, resorts and restaurants designed for discriminating travelers, so we guarantee that they will like what we suggest.
The Highest Standards of Service and Professionalism
As a high-end tour operator and DMC, we set a very high standard in our company for the benefit of our clients. We are committed to operating with the highest standards of service and professionalism, while continuing to improve on the qualities that make us not just good, but great. Our job is to reward you and your customers with unique travel experiences, and we continue to raise the bar in order to exceed even the most sophisticated client‘s expectations. We listen carefully to our travel partners in order to deliver the right itineraries, experiences and services, in response to the demands of the changing market and the needs of customers.
We are a 100% fully registered and privately-owned Vietnamese company, founded by our award winning luxury travel specialists. In our company, we have a long tradition of putting customers first, and this is true of each driver all the way to our CEO. Our industry and consumer awards are testimony to our excellent reputation and unbeatable experience in the region, and much of our business comes from referrals and business network recommendations. We’ll help travelers satisfy their passion for travel by sharing our insider knowledge, while our connections will get them access to unique places and one-of-a-kind experiences. Our profession is all about relationships and reputation, and our many years of experience in the luxury travel trade have made us one of the most well-known service providers in Southeast Asia. Our customers have given us great feedback, which has convinced us that we can continue to provide memorable experiences for others in the future.
Our Business is Sustainable and Responsible
Responsible tourism is defined as: “Travel conducted in a such manner as not to harm or degrade the cultural or natural environment of the places visited.“ Acting as a local and responsible tour operator, we aim to create better places for people to visit and better places for people to live. We are committed to making our business more sustainable and responsible. We believe that by taking measured steps to build corporate and social responsibility into every aspect of our business, we can reduce the negative effects of the travel industry on our environment, and accentuate the positive impact of tourism by working to preserve the destinations we love for future generations. We continue to explore innovative and positive ways to promote Southeast Asia, while showcasing the beauty of its countries through responsible travel.
Our Sacred Protector
One of the four sacred animals, the turtle holds a special place in Vietnamese culture, being closely link to Vietnam’s rich river system and its culture of wet rice cultivation. The sacred and mystical creature is considered a protector, and it also the spiritual symbol guiding the company culture of Water Puppet Tours.
The turtle is been chosen as the sacred animal of the company because it symbolizes so many things: the harmony of heaven and earth, good and talented people, prosperity, longevity, knowledge, spirituality, peace, stability and sustainability.
According to legend, the Hoan Kiem turtle is 500 years old and may appear on days celebrated in the capital. It is a signal of luck for anyone to spot this ancient creature. Since the founding of Luxury Travel Ltd. in 2004, the company founders and its luxury travel advisors (Luxers) have seen this giant turtle twice and believe that it has been a signal to build the company to last and find prosperity under the protection of the golden turtle…
Core values of Water Puppet Tours
At Water Puppet Tours Ltd., people are always our top priority and concern, because we too are people working in the tourism and service industry, and we are proud to be a part of the first luxury travel company in Vietnam.
Water Puppet Tours is being redefined as experiential, and we provide great experiences for our guests. Customers are the greatest asset of our ethical business, and customer care is at the heart of what we do.
Education and continuous innovation are the lifeblood of our company. We respect each other and welcome individual differences, so that each person can contribute their unique views and skills to the organization.
Water Puppet Tours Ltd. is a company filled with friendship, pride and peak professional performance.
All “luxers” are devoted to our company and great things happen when we join together side by side to achieve our goals!
To provide “wow” services to the most sophisticated travelers with luxury, privately guided and fully bespoke touring holidays, which promise authentic, unique and exclusive, once-in-a-life time experiences coupled with personalized customer service..
As the first high-end tour operator in the luxury tourism industry in Vietnam, we not only want to capitalize on our position, but also to develop and grow from it. Through joint-ventures and buying small niche companies in the luxury services industry, we are striving to be able to provide top notch luxury services in Vietnam and elsewhere. Our vision is to become the leading tour operator and DMC in Vietnam by our 15th anniversary in 2020 and one of the Asia’s leading luxury tour operators, with a potential IPO thereafter.
“Water Puppet Tours” is our branding name, registered by the National Office of Intellectual Property of Vietnam.
With its numerous national parks, white sand beaches, colourful villages, pagodas and ancient monuments, forests and islands, Vietnam is a land of often surprising beauty, offering cultural depth and history, increasingly combined with tourism-friendly areas offering all the facilities a modern traveller could wish for.
Vietnam’s people are its greatest asset: gregarious, friendly and eager to meet visitors. In the bustling cities, the often chaotic streets contrast ox carts with limousines, ancient rituals with sophisticated technology, and are ruled by the ubiquitous moped.
Our strength is in translating these opportunities into detailed, practical itineraries. We do luxury travel and event planning, as well as a wide range of beach, family, honeymoon, adventure, golf, verteran and cultural tours.
There is no better way to experience a destination than through the perspective of the local people. At Water Puppet Tours, this key element of local insight drives every step of our process of tour design and delivery. We provide tailor-made tours individually crafted for each client, achieving this by emphasizing the direct working relationship between the client and the tour designer and operator.
Water Puppet Tours Co., Ltd. (Vietnam), with our head office in Hanoi, Vietnam is a 100% fully registered and privately-owned Vietnamese company. It was founded by luxury travel specialists since the 1990s when Vietnam had just opened its doors to worldwide tourism.
Our company is a fully-licensed and accredited full service travel agency, and inbound and outbound luxury tour operator. Our company excels in business and leisure travel. We offer services not only for tour operators and travels agents, MICE planners, but also for leisure-free independent travelers worldwide.
Our Main Business
- Luxury Outbound Tour Operator
- Luxury Inbound Tour Operator
- Full Travel Service Agency
- Culture Tours
- Private Yacht Cruises
- Family Travel
- Wellness and Spa
- Golf Holidays
- Luxury Adventures
- Custom Tours
- Luxury Hotels/Villas/Boutiques Hotels/Resorts Reservation Service
- MICE: Meeting, Incentive, Cooperation and Exhibition. Business Travel and Conference Travel, Event, Meeting Plan…
- Online/Internet Travel Service
- Private Travel Arrangements for VIP Stars and Celebrity, Royal and Government clientele.
- Sporting Holidays
- Luxury Transportation
- Private Jet, Air Plane/Helicopter Charter
- Limousine service
- Luxury Car Rental
With our award winning travel experts , our guests travel with the knowledge that their holiday has been arranged by travel experts, who have first-hand experience in each of the destinations we offer.
For your reassurance, we are partners with numerous travel agencies and tour operators around the world, serving discriminating travelers. Many of them become our referrers or repeated clients.
“Water Puppet Tours Co.,LT” is our branding name, registered by the National Office of Intellectual Property of Vietnam.
We value your business and welcome all opportunities to work with travel colleagues around the world as your exclusive local tour operator in Indochina and the neighboring countries.
Booking & Conditions
The purchase of any travel services offered by www.waterpuppettours.com constitutes a contractual arrangement between you and www.waterpuppettours.com, and represents your acceptance of these Terms & Conditions set out herein. Please ensure that you read carefully and fully understand these Terms & Conditions prior to booking. Www.waterpuppettours.com reserves it right to change these conditions at any time and therefore you are advised to check the Web site or request the latest version of the Terms & Conditions prior to making your booking.
Www.waterpuppettours.com acts in the capacity of the travel agent for its customers in making arrangements for transportation, hotels and other services that are incidental to the package that is being purchased. As an agent for the travelers, Www.waterpuppettours.com does not assume any liability for any injury, damage, death, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.
Www.waterpuppettours.com accepts no responsibility for any damage or delay due to machinery breakdown, quarantine, weather or any other causes beyond its control. Www.waterpuppettours.com accepts no responsibility for any omissions, delays, additional expenses or other events resulting from improper health certificates or necessary documents to enter or depart a country or acts of any government authority.
Www.waterpuppettours.com offers a tailor made travel service, therefore you can request alterations to any aspect of your holiday without surcharges. We will advise you of the cost or saving resulting from proposed alterations and if it is acceptable to you, incorporate it into the total price.
- Acceptance of booking
Www.waterpuppettours.com reserves its right to adjust the itinerary, to substitute hotels or to cancel a tour prior to departure without prior notice for refund or will not take responsibility for any loss due to group dynamics, weather governmental or police action, traffic problems or any other conditions. Should Www.waterpuppettours.com cancel a tour as a result of any of these reasons a refund will be made to the customer for all services that are not delivered.
Www.waterpuppettours.com reserves the right to decline your booking without explanation if we have cause to believe that you might pose a threat to public safety or security in Vietnam.
Before you travel to Vietnam you are required by law to obtain suitable travel insurance and any other necessary insurance, therefore Www.waterpuppettours.com assumes you have done so before your arrival in Vietnam.
- Deposit & Payments
A minimum deposit of 30% of the full amount (exclude any bank commission fee) is required to confirm your reservation.
Travel documents will be compiled after the deposit has been received and are then sent via email. These should be printed out by the participant and retained as a receipt. The deposit should be made by credit card or bank transfer.
Full and final payment of the tour price must be made before 50 days departure of the tour. In the event of the full payment not reaching our account by the due date, we reserve the right to cancel all bookings and therefore the contract between us.
|WATER PUPPET TOURS is a member of ANBINH TRAVEL LIMITED COMPANYAccount name: Nguyen Tien DatAccount number: 0011 374 203 424 (Accept USD only)
Swift code: BFTVVNVX001
At: Joint Stock Commercial Bank for Foreign Trade of Vietnam, Operations Centre 31-33 Ngo Quyen Sts, Hanoi, Vietnam
– Cancellation by you
NON REFUNDABLE deposit of 10 USD for hotels, air ticket booking upon services confirmation / US$ 100 upon tours services confirmation
Cancellations will be charged as follows:
- 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back
- 30-59 days before arrival: 5% cancellation charge.
- 15-29 days before arrival: 10%
- 8-14 days before arrival: 40%
- 7 days before arrival: 100 %
- No show: 100%
Refund of Unused Services
+ No refund will be given for any unused service after the trip has commenced.
If, rather than cancel, you wish to transfer your booking to another person, we can arrange this subject to your instruction, and the transferee providing his or her full details, confirmation of acceptance of the terms of the contract, agreement to pay our costs incurred in making the transfer and any outstanding balance of the total price, and there being sufficient time to allow a new visa to be issued.
- Cancellation by us
We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the holiday, whereupon we will refund any monies that you have paid us in full. After full payment has been made, we will only cancel the contract if circumstances beyond our control make it unavoidable.
In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.
- Health requirements
Before travelling you should ensure that you are fully up to date with all vaccinations required for Vietnam.
If your itinerary means you may be involved in strenuous activities such as cycling or trekking you should check with your medical practitioner if you are in any doubts about your fitness to do so.
If you have any allergies, any disabilities or health problems relevant to your holiday you should inform us well in advance.
- Travel Insurance
Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.
- Passport & Visas
To enter Vietnam a passport is required with over 6months validity beyond your departure date from the country.
It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.